Frequently Asked Questions

1. Products & Materials

What materials are ELADOR pieces made of?

Our jewellery is crafted from high-grade stainless steel finished with premium 18k gold plating. This makes our pieces water-resistant, durable, and designed for long-lasting daily wear.

Is ELADOR jewellery suitable for sensitive skin?

Yes! Stainless steel is hypoallergenic, nickel-free, and lead-free, making it a great, gentle choice for sensitive skin types.

Will my jewellery tarnish or turn my skin green?

No. Stainless steel does not rust or cause skin discoloration. While 18k gold plating is highly durable, keeping your pieces dry and free from heavy chemicals will maintain their original shine for as long as possible.

2. Orders & Shipping

How long will it take for my order to arrive?

We process and dispatch orders within 1 to 3 business days. Standard domestic delivery usually takes 2–7 business days, while Express delivery usually takes 1–4 business days.

How do I track my order?

Once your order is packed and dispatched, you will receive an automated email containing your Australia Post tracking link.

Do you offer free shipping?

Yes! We offer FREE Shipping on all Australian domestic orders over $150 AUD.

3. Returns & Changes

Can I return an item if I change my mind?

Due to hygiene reasons and the limited nature of our pieces, we do not offer refunds, returns, or exchanges for change of mind. Please choose your pieces carefully!

What should I do if my item arrives damaged or faulty?

We carefully inspect every piece before dispatch. However, if your order arrives damaged or defective, please contact us within 7 days of delivery at hello@elador.com.au with your order number and photos of the fault so we can arrange a replacement or refund.

Can I change or cancel my order after placing it?

Because we aim to process and pack orders quickly, we cannot guarantee modifications once an order is submitted. Please email hello@elador.com.au immediately if you need assistance.

4. Customer Support

How can I contact customer care?

You can reach us anytime at hello@elador.com.au. We aim to reply within 24–48 business hours.