Refund policy
Please choose your pieces carefully! Due to hygiene reasons and the limited nature of our collections, ELADOR does not offer refunds, returns, or exchanges for change of mind.
Damaged or Faulty Items
Every ELADOR piece is thoroughly inspected before being packed and dispatched. However, if your item arrives damaged, defective, or with a manufacturing fault, you are fully covered.
If you receive a faulty item:
Contact our customer care team at hello@elador.com.au within 7 days of receiving your parcel.
Include your Order Number, a brief description of the issue, and clear photo/video evidence showing the fault.
Once assessed and approved, we will gladly arrange a replacement piece, store credit, or full refund to your original payment method.
Please note: General wear and tear, accidental breakage, improper care, or reaction to skin/perfumes do not qualify as manufacturing faults.